How do I get in touch with you? Email Liz at email@example.com and she can help you with any questions you don't find answers to here.
Do you have yarns in stock that ship out right away or are all your yarns custom dyed? We sell yarns that we have in stock from our inventory, and we call them "ready to ship". These yarns ship within a few days of your order because we have them on hand. We also dye yarns for custom orders, and these are called "dyed to order", and they will ship from our studio 4-6 weeks after your order is placed. If you order ready to ship yarns and dyed to order yarns in the same order, we will ship your yarns separately as your ready to ship items can be fulfilled right away.
Can I call your office and place an order over the phone? Yes, absolutely! Call us at 608-841-1421. We are available roughly 8am-4pm CST to take your order or answer questions.
Are dyed to order yarns returnable or exchangeable? No, these yarns are neither returnable nor exchangeable. We dye these unique yarns for you especially, per your specifications.
Are ready to ship yarns returnable or exchangeable? If the product you purchased is defective, Knitcircus will allow you to return or exchange the product. Contact firstname.lastname@example.org to make arrangements to return defective merchandise. Otherwise, make any returns or exchanges for non-defective merchandise within 60 days of purchase. Customer must ship returned/exchanged products at his/her own expense. Refunds will be made by the original method of payment. Cash or check refunds may be delayed up to 3 days. Please contact us at email@example.com with any questions.
Do you have yarn clubs? Yes! We offer a variety of clubs, including a sock club, a gradient club and a four seasons club. Each club has a sign-up period that lasts between 1-2 months. The number of shipments for each club can range from 3-6. Sign up for clubs on our website or on our Etsy store.
Do you collaborate with designers? Yes. Please contact us at firstname.lastname@example.org if you are interested.
Are you currently taking wholesale orders? Yes! Please contact us at email@example.com if you'd like to receive a copy of our wholesale information packet.
Do you do trunk shows with local yarn shops? No, not currently. But we are planning to in the future. Please contact us at firstname.lastname@example.org if you'd like to be added to our list of interested shops.
How do I wash and take care of projects made with your yarn? We include care instructions for our yarns on each label/tag. We recommend that you hand or machine wash your knits in cool/cold water. If it's machine-washed, use the delicate cycle. Lay your project on a flat surface to dry. Not all yarns can tolerate ironing, especially those that contain synthetic fibers. Use indirect steam with a cloth barrier sparingly and with caution. Any yarns with both red and white dye should always be washed in COLD water, because red dye may run otherwise.